What to Expect at a Veterinary Appointment
When you know what to expect at your pet's first appointment the experience will be more pleasant for both you and your cat or dog.
WE ask you to please arrive about10 minutes early to complete our New Patient Form. To save some time, you can fill the New Patient Form out in advance online.
Meet Your Veterinarian
One of our team members will go over your pet's history and talk about their condition. We will also designate time to answer any questions you may have.
Examination, Diagnosis & Treatment
Following your pet's assessment, we will give you a diagnosis and treatment options. Your veterinarian will work with you to establish the best possible treatment plan for your pet.
Once your visit is over, we will establish an in-depth report of our diagnosis, the conversations we had with you, as well as your pet's treatment plan. We will keep this information on file for when you need it.
Our Pet Care Philosophy
Our team is proud to serve pet owners in Lancaster, Palmdale, Quartz Hill, Rosamond, Lake Hughes, and beyond. We strive to provide you and your pet with high-quality service with care and compassion.
Each and every one of us is passionate about client education, preventative care, and providing comprehensive emergency and restorative health care to pets.
If you would like to learn more about our office policies, payment options, and appointment scheduling read our hospital FAQs below.
- What types of payment options are available?
We expect payments to be made in full at the time we provide our services or when your pet is discharged. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
Currently, we do not offer any financing options or payment plans.
- Will I be provided with an estimate of costs?
We will give you an estimate in good faith for the cost of our services. But, unforeseen circumstances could arise that may impact your final bill.
We always discuss our written estimate with our clients before they leave our facility, and require a deposit based on our estimate before we can provide your pet with any additional treatments.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you must reschedule or cancel your appointment, please let us know as early as you can so we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We are able to provide care for cats and dogs.
- Where can I purchase my pet's prescription and food?
You are able to buy all of the medications and specialty foods your cat or dog needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
We require a deposit payment for emergency examinations. after our staff and veterinarians have examined your pet, they will give you an estimate for the cost of treatment to help you decide on a treatment plan.
If your cat or dog requires additional hospitalization, diagnostics, or surgery, we will need a deposit upfront, with the payment due in full at the time your pet is discharged.
- Can you help with my pet insurance?
We will be happy to help you fill out the insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.